Returns & Refunds Policy

We want any problem with an Ayurda Australia order to be dealt with clearly and fairly.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the problem. Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Change of Mind
For change of mind, Ayurda Australia does not offer returns, refunds or exchanges.

Damaged, Faulty or Incorrect Products
If your order arrives damaged, you receive an incorrect product, or you believe a product is faulty, please contact australia@ayurda.com as soon as reasonably possible. Please provide your order number, details of the issue and photographs where relevant. We may need to assess the product before confirming the appropriate remedy.

How to Contact Us About a Return
Please contact us at australia@ayurda.com before returning any product. If a return is required, our team will provide the appropriate return instructions and return address. Products should not be returned without first contacting Ayurda Australia.

Return Shipping Costs
If a product is faulty, damaged or incorrectly supplied and a return is required, Ayurda Australia will pay or reimburse reasonable return shipping costs.

Refunds
Where a refund is the appropriate remedy, it will be processed back to the original payment method. The time taken for funds to appear may vary depending on the payment provider or financial institution.