Terms & Conditions
Appointment Cancelling and Rescheduling Policy
We truly value the time you set aside for your Ayurvedic wellness journey, and our therapists block off your appointment exclusively for you. To secure your spot, we require a valid credit card or a 25% deposit at the time of booking - no additional charges are taken up front. Rest assured, your deposit simply holds your appointment and is applied to your final bill. To keep our sacred space flowing smoothly, please note:
48-Hour Notice
Cancel or reschedule at least 48 hours before your booking to avoid any fees.
Late Changes and No-Shows
Less than 48 hours’ notice or failure to attend will result in retention of your deposit (or 50% of the treatment cost, whichever is greater).
Last-Minute Reschedules
Any reschedule made within 1 hour of your start time is treated as a late cancellation and subject to the same fee.
Thank you for understanding this policy ensures we can honour each guest with the highest level of care and keep our space open to those waiting for your spot.
By booking an appointment, clients acknowledge and agree to these terms. We appreciate your understanding and cooperation in maintaining fair practices for all our clients and our business.
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Gift Card Policies
Gift Cards cannot be redeemed for cash under any circumstance. If you can not use our gift cards, we recommend you pass it on to someone who can use it.
• All Gift Cards are valid for 6 months from the date of issue.
• We require 24 hours’ cancellation notice if you have made a booking using your Gift Card with us. Less than 24 hours’ notice – will result in 50% redemption of Gift Card total. No show for your booked appointment – Will result in full value of voucher redeemed.
• Please think ahead for scheduling your booking as we may not be able to accommodate the day or time your request – especially when it is days away from your Gift Card expiring.
• Gift Cards cannot be replaced if lost or stolen. If this is the case unfortunately you have lost that privilege.
• We respect your time and consideration and ask that you respect our Gift Card conditions.
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Please note - this is not an exhaustive list of terms and conditions, and we reserve the right to adjust and amended our policies - we may do so without notice, or there may be a delay in updating our policies on this website or in our procedures documents. For any areas that require further information or clarification, please contact us.
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CONTACT AYURDA
Ayurda wants your shopping experience to be a safe and enjoyable one. If you have any questions regarding our return and refund policies or need assistance with a return or exchange, please contact us here or at:
465 Parnell Rd, Parnell, Auckland, 1052, New Zealand
Email: info@ayurda.com
Ph: 09 303 0065
Mob: 027 429 8886
