Terms & Conditions
Appointment Cancelling and Rescheduling Policy
We truly value the time you set aside for your Ayurvedic wellness journey, and our therapists block off your appointment exclusively for you. To secure your spot, we require a valid credit card or a 25% deposit at the time of booking - no additional charges are taken up front. Rest assured, your deposit simply holds your appointment and is applied to your final bill. To keep our sacred space flowing smoothly, please note:
48-Hour Notice
Cancel or reschedule at least 48 hours before your booking to avoid any fees.
Late Changes and No-Shows
Less than 48 hours’ notice or failure to attend will result in retention of your deposit (or 50% of the treatment cost, whichever is greater).
Last-Minute Reschedules
Any reschedule made within 1 hour of your start time is treated as a late cancellation and subject to the same fee.
Thank you for understanding this policy ensures we can honour each guest with the highest level of care and keep our space open to those waiting for your spot.
By booking an appointment, clients acknowledge and agree to these terms. We appreciate your understanding and cooperation in maintaining fair practices for all our clients and our business.
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Gift Card Policies
Please read our Gift Card policies carefully so you are clear on our Gift Card terms & conditions and make the best of this gift to you.
Ayurda gift vouchers are valid for 3 years from the date of purchase, in accordance with New Zealand regulations.
- For the best experience, we recommend redeeming your voucher within 3 months, when treatments can be tailored to your current seasonal needs.
- Treatment prices are honoured for 12 months from the date of purchase. After this period, the voucher remains valid as a monetary credit and may be used toward any Ayurda treatment, consultation, or product at current pricing.
- Gift vouchers are non-refundable, not redeemable for cash, and must be presented at the time of booking. Standard booking and cancellation policies apply.
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Please note - this is not an exhaustive list of terms and conditions, and we reserve the right to adjust and amended our policies - we may do so without notice, or there may be a delay in updating our policies on this website or in our procedures documents. For any areas that require further information or clarification, please contact us.
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CONTACT AYURDA
Ayurda wants your shopping experience to be a safe and enjoyable one. If you have any questions regarding our return and refund policies or need assistance with a return or exchange, please contact us here or at:
465 Parnell Rd, Parnell, Auckland, 1052, New Zealand
Email: info@ayurda.com
Ph: 09 303 0065
Mob: 027 429 8886
